NF Innova and Doshi Partner to Bring Financial Education into Digital Banking Across Selected European Markets
Doshi’s personalised financial education will be available through FINTENSE, NF Innova’s digital banking platform serving more than 20 million active users, under an exclusive partnership covering seven European markets.
BELGRADE and LONDON, 21.10.26.
NF Innova, the company behind the FINTENSE digital banking platform used by financial institutions across Europe, the Middle East and Africa, and Doshi, a financial engagement platform, today announced a partnership to bring personalised financial education into banks’ digital customer experiences. NF Innova will be Doshi’s exclusive partner for banks in Serbia, Albania, Kosovo, North Macedonia, Romania, Hungary and Malta.
Giving customers more reasons to engage with their bank
FINTENSE enables banks to build a connected ecosystem of banking and partner services within one digital experience, creating opportunities for customer engagement and growth. Adding personalised financial education extends this ecosystem, helping customers make more informed financial decisions and giving them another reason to return to their bank’s app.
Doshi adds personalised financial lessons on budgeting, saving, credit and investing, using quizzes, streaks, progress and rewards. In the first days after Manchester Credit Union launched its Doshi-powered experience, members completed an average of more than nine lessons each.
Through FINTENSE’s open architecture, banks can integrate Doshi into their digital channels under their own brand. By combining Doshi’s personalised financial education with FINTENSE’s micro-segmentation and personalisation capabilities, banks can tailor not only the in-app experience and services, but also educational content to the needs of each customer segment.
“Banks are looking for ways to make their digital channels more engaging and valuable to customers beyond everyday transactions,” said Milan Pištalo, Sales Director at NF Innova. “Our partnership with Doshi allows us to extend our digital banking proposition with personalised financial education and engagement capabilities that help banks build stronger customer relationships. As Doshi’s exclusive partner across seven markets, we are well positioned to bring this offering to our clients, supported by our expertise and established delivery capabilities.”
"Banks across Southeast Europe are investing heavily in their digital channels. The next step is giving customers a reason to use them beyond routine payments," said Daniel Rose, Founder and CEO of Doshi. NF Innova brings international digital banking experience and strong knowledge of these markets. Through this partnership, banks in the seven markets can access Doshi through FINTENSE, backed by NF Innova’s delivery and support.”
About NF Innova
NF Innova is a digital banking technology provider delivering innovative, secure and scalable digital banking solutions to financial institutions. Its proprietary FINTENSE platform enables banks to enhance their digital services, improve customer engagement and accelerate digital transformation across retail and corporate banking.
With decades of experience in digital banking, NF Innova combines deep banking expertise with modern technology to help financial institutions evolve their digital channels, introduce new services and respond to changing customer expectations. With an established presence across three continents, Europe, Africa and the GCC region, NF Innova supports banks through a flexible platform and long-term partnerships, enabling them to continuously evolve their digital services and deliver seamless, customer-centric banking experiences across multiple markets.
About Doshi
Doshi is a financial engagement platform that helps banks and credit unions strengthen customer relationships. Its white-labelled experiences combine personalised financial education, streaks and rewards to encourage repeat engagement and help people take relevant financial actions. Doshi works with regulated financial institutions across the UK, Europe and the US, including Lloyds Banking Group, Nationale-Nederlanden and Yorkshire Building Society. Doshi is backed by Calm/Storm, Axel Springer, APX and Hansi Hansmann.